FAQs

What ingredients do you use?

Our candles are a custom blend of Coconut, soy and beeswax. Contain lead and zinc free cotton wicks and premium grade fragrance oil.

Are they phthalate free?

Yes, we use premium grade phthalate free fragrance oils in all our candles.

Are your candles strong?

Our candles are scented at a comfortable percentage. They are meant to compliment your home, not overpower. 

There is a gap between my wax refill and the candle jar. Is that normal?

That is perfect! Your wax refill is specifically made to fit into our custom candle vessels. To insure that each wax refill fits in to every one of our handmade jars, we created them just slightly smaller in size. As your candle burns (wax expands in heat) it will slowly fill in that gap.

Where are you located?

All candles are made on Hawaiʻi Island in our studio.

Where do you ship?

Within Hawaii, free shipping. Continental U.S.A Flat rate $7. International Shipping is calculated at check out.

Are your items cruelty free?

Yes, always!

Is your packaging recyclable?

Yes! Please refer to our Sustainability page.

Shipping Time

All orders are processed within 2-3 business days, unless item is "pre order" in which it will otherwise be noted in product description. If order is placed after 12/PST on friday, then the item will be sent out the following monday. All items are shipped via USPS.

Damaged/Defective Product

If you have received a damaged item/defective or incorrect item, Please contact aloha@themonahawaii.com with a photo and order #. We will get back to you as soon as possible to resolve this matter.